FAQs

When/how do I get my download code? 

Hey thanks for buying something! Most releases will include a download code in the packaging. Send us an e-mail at helpyourselfrecords@gmail.com if you get your purchase and it's missing. 

How long do orders take to get where they're going?

Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the postal service. All domestic orders are shipped via USPS Media Mail. There may be a couple day delay between your order being placed and it leaving our "warehouse" (studio apartment). International shipping delivery times may vary between 2 and 12 weeks. E-mail us if you have questions or concerns. We don't currently provide tracking information, but you can e-mail us at any time and we can update you on the status of your order. 

I want to order a whole bunch of things, is that OK?

Should be fine, but we may need to figure out a custom shipping rate if you are ordering in bulk. Send us an e-mail at helpyourselfrecords@gmail.com with questions. 

What's your return policy? 

Send an e-mail to helpyourselfrecords@gmail.com if you're unhappy with your order and we'll figure something out!